To upgrade Zoom Rooms appliances for all users in the account: Note: Neat Bar Zoom Room appliances receive auto-updates from Neat. Updates by location and by account are not supported.

Logitech Rally Bar, Logitech Rally Bar Mini, Poly X30, X50, G7500, and DTEN Zoom Room Appliances need to be upgraded individually. Upgrading a Crestron Mercury or Crestron TSS/ TSW: These devices are typically upgraded by Crestron.Zoom Room controller software on these devices can be updated manually from the devices themselves or by using Zoom device management from the web portal. Prerequisites for upgrading or downgrading Zoom Rooms software How to upgrade the Zoom Room controller app.Refer to the supported ZDM upgrade/downgrade processes for your Zoom Rooms.This version is required for the room to function because enhanced encryption between rooms and controllers is enabled. Ensure that your Zoom Rooms and controllers are running versions 5.0.5 or higher.The controller software cannot be downgraded.

Zoom Room controller software can be upgraded manually or by using Zoom device management from the web portal. Account admins or owners can remotely upgrade their Zoom Rooms software to the latest version or downgrade them to the previous Zoom Rooms version by using the Zoom web portal.

Zoom room app